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Scarlette Offline
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Post: #1
Question Password
Every time I try to log in I have to change my password? I set the same password but it doesn't seem to change from the previously generated one? Am I doing something incorrectly?

Junior Girl - Age 17
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09-06-2020 08:32 PM
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Nancy Offline
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Joined: Jun 2017
Post: #2
RE: Password
I checked your profile settings and I don't see any reason that you need to change password at each login.

NANCY
Mother of Amy, (Adult)
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09-06-2020 09:22 PM
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Anymouse
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Post: #3
RE: Password
If this issue persists another day let us know and I will contact some technical support to look into this.
09-07-2020 05:38 AM
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Scarlette Offline
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Post: #4
RE: Password
I don't seem to have a problem if I use the computer generated password so I guess I'll stick with that for now.

Junior Girl - Age 17
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09-07-2020 11:14 AM
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Nancy Offline
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Post: #5
RE: Password
It just occurred to me that it's possible the new password you're trying to set doesn't meet the criteria for passwords. I must confess I'm not sure what the criteria are but if you create a password that is at least 8 characters long, has upper and lower case letters and numerals, it should work.

NANCY
Mother of Amy, (Adult)
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09-07-2020 03:56 PM
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Alex Offline
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Posts: 851
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Post: #6
RE: Password
Often there is an automatic password check when you create a password but sometimes the system does not tell you outright that you have set a non acceptable password eg using 'pw' not acceptable but 'Password99' is acceptable. Infuriatingly, the least important sites often set the highest hurdles, notably government run websites which now ask for a minimum 10 letters/numbers and sometimes a symbol (like ''$' or '€') for example....

At which point with all those different passwords it is really hard to remember leading to endless password resets.

Rant over!

Alex

ALEX
Dad of 1 girl - Sam (18) and 2 boys - Xan (18), JoJo (16)
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09-08-2020 03:55 AM
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